Refund policy

This policy applies to individual printed issues of The Alternative Magazine sold through this Shopify store. It does not cover subscriptions, digital downloads or purchases from another seller.

Change of mind
We do not offer change-of-mind returns or exchanges for individual magazine issues. Single-issue magazines are an exception to the usual distance-selling cooling-off right. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Damaged, faulty or incorrect copies
Please email themag@thealternativemagazine.online or use our contact form as soon as you notice a problem. Include your order number, a description of the issue, and photographs if available. Photographs help us assess a claim but do not replace your statutory rights. Keep the magazine and packaging until we have confirmed what to do next.

Where goods are faulty or not as described, you may have a short-term right to reject them for a refund within 30 days of delivery. Other statutory rights, including a replacement or refund where applicable, may continue after that period. We will resolve the problem in accordance with your consumer rights. We do not impose a shorter reporting deadline that takes those rights away.

Return arrangements and costs
Contact us before returning a copy so we can confirm whether a return is needed and provide the correct instructions. We cover reasonable return postage where the copy is faulty, damaged, incorrect or not as described. We do not charge a restocking fee for these returns.

Refunds
Refunds due are made to the original payment method without undue delay and no later than 14 days after we agree that you are entitled to the refund. Your payment provider may take additional time to show the credit. Any delivery charges that must legally be refunded will also be refunded.

Missing deliveries
If your copy has not arrived within the delivery estimate, contact us with your order number so we can investigate and resolve it. Your statutory rights are unaffected.